Official Compliance • Security • Customer Responsibility

By submitting any order, the Customer confirms that they are the lawful owner of the device or have obtained authorization from the lawful owner. The Customer accepts full responsibility for the legality of the submitted device, account, and requested Service(s).

GSMHOPE is unable to independently verify ownership, authorization, or legitimacy of every submitted device, account, or request and therefore relies entirely on the information and declarations provided by the Customer.

Customers, Resellers, and Service Users are solely responsible for verifying the ownership, authorization, and legitimacy of any device, account, or customer before submitting an order.

By using GSMHOPE, the Customer confirms that all necessary checks have been completed and that they have the legal right or authorization to request and use the Service(s).

The Customer is fully responsible for the use of any Service(s) obtained through GSMHOPE. Any liability arising from unauthorized submissions, false information, ownership disputes, misuse of Service(s), unauthorized access, or unlawful activity shall remain solely with the Customer who submitted the order.

GSMHOPE strictly prohibits and does not provide IMEI Repair, IMEI Modification, IMEI Rewriting, IMEI Cloning, Serial Number Alteration, Device Identity Modification, or any service intended to alter, conceal, replace, falsify, or misrepresent the identity of a device.

GSMHOPE reserves the absolute right to refuse, suspend, cancel, investigate, restrict, or permanently terminate any order or account suspected of fraud, unauthorized access, stolen devices, lost devices, blacklisted devices, payment disputes, chargebacks, false information, abuse of services, or any activity that may violate applicable laws, regulations, or the rights of any Third Party.

The Customer is solely responsible for ensuring that the submitted device and requested Service(s) comply with the laws, regulations, and requirements of their country, jurisdiction, carrier, manufacturer, or any applicable authority.

GSMHOPE shall not be responsible for the manner in which any Service(s) are used by the Customer or any Third Party after delivery or completion.

Funds added to a GSMHOPE account are intended solely for purchasing Service(s) available on GSMHOPE.

Due to supplier allocations, transaction processing costs, fraud prevention measures, accounting requirements, currency conversion expenses, and operational commitments, added funds are non-withdrawable and may only be used for services available on GSMHOPE.

GSMHOPE reserves the right to request proof of ownership, invoices, screenshots, videos, identification documents, authorization records, or any additional information required to verify an order, payment, dispute, refund request, account activity, or compliance with these policies.

Many Service(s) available on GSMHOPE are fulfilled through Third Party Service Provider(s). GSMHOPE acts solely as an intermediary platform and shall not be liable for supplier delays, policy changes, service interruptions, availability issues, inaccurate information supplied by Third Party Service Provider(s), or decisions made by Third Party Service Provider(s).

Any refund, credit, or dispute request may require Video Proof, screenshots, logs, transaction records, or additional verification. Failure to provide the requested evidence within the specified period may result in rejection of the claim.